Customer information
Accessibility Statement
Ideora is an independently run online bookstore. We work to keep this site usable for people with disabilities.
The standard we aim for
We use the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our reference standard. We are working toward it rather than claiming full conformance.
What we do today
- Semantic headings, landmarks, and labelled form fields.
- Keyboard access with a visible focus outline for navigation, cart, and checkout.
- Descriptive alternative text on meaningful images.
- Text contrast checked against the AA contrast ratios.
- Layouts that reflow on small screens and when text is enlarged.
Known limitations
Some book cover images and descriptions come from publishers and suppliers, so their wording and image quality vary. If a listing is hard to read or understand, tell us and we will rewrite it.
We will help you order
If any part of the site prevents you from completing an order, email or call us and we will take the order with you directly — same prices, same free shipping, same 14-day returns.
Tell us about a problem
Email contact@ideora.shop or call +1 904-209-9387 during Monday–Friday, 9:00 AM – 6:00 PM (ET). Please describe the page and what went wrong. We normally reply within one business day.
Questions about this policy?
We answer every message ourselves and normally reply within one business day.
- Email: contact@ideora.shop
- Phone: +1 904-209-9387 (Monday–Friday, 9:00 AM – 6:00 PM (ET))
- Mailing & returns address: 357 Passage Drive, Fleming Island, FL 32003, United States
Last updated: September 23, 2026 · Ideora, an independently operated online bookstore in the United States.