Customer information
Shipping Policy
How we pack, ship, and deliver your books across the United States.
This page explains exactly what happens between the moment you place an order and the moment your books arrive: how long we take to prepare the parcel, how long the carrier takes, what it costs, and what to do if something goes wrong.
At a glance
- Shipping cost
- Free on all U.S. orders — no minimum.
- Where we ship
- United States only. We do not ship internationally.
- Handling time
- 1–3 business days (order preparation)
- Transit time
- 2–5 business days (carrier delivery)
- Total delivery time
- 3–8 business days
- Order cut-off
- 2:00 PM Eastern Time (America/New_York)
- Fulfillment days
- Monday–Friday, excluding public holidays
- Shipping days
- Monday–Friday, excluding public holidays
- Carriers
- USPS or UPS
What shipping costs
Free shipping on all U.S. orders. No minimum. The price shown on the product page is the price you pay — there is no separate delivery charge, handling charge, or surcharge added at checkout.
Where we ship
United States only — we do not currently ship internationally.
How long an order takes
Delivery time is made up of two separate stages. Both are counted in business days:
- Handling — 1–3 business days. We check the title, pack it, and hand it to the carrier.
- Transit — 2–5 business days. The carrier moves the parcel to your address.
Together that is a total of 3–8 business days from the day the order is placed. Business days are Monday–Friday and exclude public holidays.
Example: you order on Monday at 10 AM ET → it ships between Tuesday and Thursday → it is delivered by the following Thursday at the latest (3–8 business days).
Daily order cut-off
Orders placed before 2:00 PM Eastern Time (America/New_York) start processing the same business day. Orders placed after the cut-off, at weekends, or on a public holiday start processing on the next business day.
Tracking your parcel
As soon as your order ships, its tracking number appears on our Track Order page using your order number and email address. Tracking can take up to 24 hours to show its first scan after the label is created — that is normal and does not mean the parcel is lost.
Addresses and what we need from you
- Please enter a complete, deliverable U.S. address, including apartment or unit number.
- If you need to correct an address, email us immediately — we can usually change it while the order is still in handling. See our Cancellation Policy.
- If a parcel is returned to us as undeliverable because of an incorrect address, we will contact you and reship it at no extra cost or refund you in full.
If a title can't be shipped
In the rare case a book can't be shipped as ordered (for example, a copy is damaged), we contact you within one business day and offer a replacement with a new ship date or a full refund — your choice. You are never left waiting without being told.
Lost, delayed, or damaged packages
If your package arrives damaged, or does not arrive at all, contact us within 14 calendar days of the expected delivery date at contact@ideora.shop. We will either replace the item or issue a full refund — the same terms as our Return & Refund Policy. Photographs of the damage help, but they are not required.
What you can expect from us
Free shipping on every U.S. order, a tracking number on our Track Order page, honest delivery estimates, and a reply within one business day if anything about your delivery goes wrong.
Questions about this policy?
We answer every message ourselves and normally reply within one business day.
- Email: contact@ideora.shop
- Phone: +1 904-209-9387 (Monday–Friday, 9:00 AM – 6:00 PM (ET))
- Mailing & returns address: 357 Passage Drive, Fleming Island, FL 32003, United States
Last updated: September 23, 2026 · Ideora, an independently operated online bookstore in the United States.