Question 1

Where does Ideora ship?

Accepted Answer

United States only — we do not currently ship internationally.

Question 2

How much does shipping cost?

Accepted Answer

Free shipping on all U.S. orders. No minimum.

Question 3

How long will my order take?

Accepted Answer

Handling time is 1–3 business days, and transit time is 2–5 business days, for a total delivery time of 3–8 business days. Orders placed after 2:00 PM Pacific Time begin processing the next business day. Carriers: USPS or UPS.

Question 4

What is your return policy?

Accepted Answer

We accept returns within 14 days from delivery. Items must be new and unused, in original packaging. There is no restocking fee. Customers pay return shipping unless the item arrived damaged or defective.

Question 5

How long do refunds take?

Accepted Answer

Refunds are issued up to 30 days after the return is received and inspected to original payment method, in USD.

Question 6

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, Discover via secure, encrypted checkout. Cash on Delivery (where available) — pay the courier on delivery.

Question 7

Do you collect sales tax?

Accepted Answer

Ideora does not currently collect sales tax at checkout. Customers are responsible for any applicable use tax in their state.

Question 8

Can I cancel or change an order?

Accepted Answer

Orders that have not yet been packed can usually be cancelled or changed. See our Cancellation Policy for the full process, or email us as soon as possible.

Question 9

How can I contact support?

Accepted Answer

Email contact@ideora.shop. Monday–Friday, 9:00 AM – 6:00 PM (ET).